Refund Policy

We strive to provide high-quality instant food products. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving the item. We may require photographic evidence of the damage, and upon verification, we will issue a refund or send a replacement.
• Incorrect Items: If you receive an incorrect item in your order, please notify us within 5 days of receiving the product. We will arrange for the correct item to be sent to you or issue a refund.
• Quality Concerns: If you have concerns about the quality of our products, please contact us with details about the issue. We will assess your case and may offer a refund or replacement at our discretion.

Returns Policy

We do not accept returns for change of mind or personal preference. Returns are only accepted under the following circumstances:

• Damaged or Defective Products: If your product is damaged or defective, we will provide instructions for the return process. Please contact us within [number] days of receiving the item.
• Incorrect Items: If you receive an incorrect item, please contact us within 5 days of receiving the product. We will provide instructions for the return process and arrange for the correct item to be sent to you.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

• Contact Us: Send an email to contact@calidfood.com with your order number, a description of the issue, and any relevant photographs.
• Approval: We will review your request and notify you of the approval or rejection. If approved, we will provide instructions for the return process.
• Return Shipping: For approved returns, please ship the item to the address provided. You are responsible for the cost of return shipping unless the return is due to our error.
• Refund or Replacement: Once we receive and inspect the returned item, we will notify you regarding the approval of your refund or replacement.