Refund Policy

Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible. We may request photographic evidence to verify the issue. Once confirmed, we will send you a replacement for the item. Refunds will not be issued for damaged or defective products.

Incorrect Items

If you receive an incorrect item in your order, please notify us promptly. We will arrange for the correct item to be sent to you or may offer a refund, depending on the situation.

Quality Concerns

If you have concerns about the quality of a product, please get in touch with us with a detailed description of the issue. We will review your case and may offer a replacement or refund at our discretion.

How to Request a Return or Replacement

1. Contact Us
   Send an email to contact@calidfood.com with your order number, a description of the issue, and any relevant photographs.

2. Approval
   We will review your request and inform you of the approval status. If approved, we will share the return process details.

3. Return Shipping
   For approved returns, ship the item to the address we provide. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Replacement 
   Once we receive and inspect the returned item, we will confirm the approval of your replacement as per our policy.